How did RevOps help Resilience simplify the adoption of their solution and deliver more value?

Optimising operational processes is crucial for companies in the healthcare sector, particularly those involved in remote monitoring and oncology. A structured approach focused on customer value can transform the way solutions are deployed and adopted by healthcare professionals.

1. Importance of process control

Controlling operational processes is essential for aligning internal teams and maximizing the use of the proposed solutions. This implies an in-depth understanding of customer needs and the ability to rapidly deliver the expected value. A framework centered on customer value enables this approach to be structured around four key stages: definition, delivery, validation and optimization of value.

2. Deployment of remote surveillance solutions

Telemonitoring solutions, recognized as being more effective than traditional care, need to be adopted quickly and effectively by healthcare establishments. The business model is based on a flat-rate reimbursement per patient, aligning the interests of the healthcare partners and the company. The adoption phase is crucial for demonstrating the added value of the solution, particularly in detecting adverse events in patients.

3. Implementation methodology

The implementation of a remote monitoring solution needs to be carefully planned. This includes defining clear objectives for each phase of the customer life-cycle, from implementation to engagement. The criteria for moving from one phase to the next must be well-defined and shared by all stakeholders to avoid redundancy and optimize deployment time.

4. Use of technological tools

Technology platforms play a key role in centralizing customer data and automating processes. They enable proactive management of customer satisfaction and retention. The choice between a dedicated platform or using an existing CRM depends on the context and specific needs of the company. Dedicated platforms offer specialized functionality, but can lead to additional costs and fragmentation of tools.

Conclusion

Optimising operational processes in the healthcare sector requires a methodical approach focused on customer value. By integrating appropriate technology tools and clearly defining objectives and success criteria, companies can improve the adoption of their solutions and maximize their impact on patient health. This approach also strengthens internal alignment and improves long-term operational efficiency.